PBX stands for Private Branch Exchange, which is a private telephone network used within a company or organization. It allows for internal communication between employees as well as external communication with customers and clients. There are two main types of PBX systems: traditional PBX and IP PBX. Traditional PBX systems use physical hardware to connect phone lines and extensions, while IP PBX systems use internet protocol (IP) to connect phones and extensions.
CRM stands for Customer Relationship Management, which is a strategy used by businesses to manage their interactions with customers and potential customers. It involves the use of technology to organize, automate, and synchronize sales, marketing, customer service, and technical support processes.
Social media Omni channel is a strategy used by businesses to provide a seamless and consistent customer experience across multiple social media platforms. It involves the use of technology to integrate social media channels, such as Facebook, Twitter, Instagram, and LinkedIn, into a single platform.
Professional support is a service provided by businesses to help their customers with technical issues, questions, and concerns. It involves the use of technology and expertise to provide timely and effective solutions to customer problems.