- Connecting WhatsApp with Salla and Zid sends order, shipping and delivery updates automatically, reminds customers about abandoned carts and confirms cash-on-delivery orders before shipping.
- The compliant way to automate messages is the official WhatsApp API with approved templates; replies land in one shared inbox.
- On Klamna you connect Salla, Zid or Shopify from store settings, and unanswered COD orders move to a call list for agents.
Saudi shoppers follow their orders on WhatsApp more than email or SMS. That is why connecting WhatsApp with Salla and Zid is one of the best ways to lift sales and cut returns and refused COD deliveries.
Why connect your store?
- COD orders refused at the door cost you shipping both ways.
- Abandoned carts with no reminder.
- "Where is my order?" asked dozens of times a day.
- Staff replying from personal phones.
What you can automate
| Store event | WhatsApp message | Benefit |
|---|---|---|
| New order | Order confirmation with number and amount | Fewer enquiries |
| COD order | Confirm / Cancel buttons | Fewer refused deliveries |
| Shipped | Shipping alert with tracking if available | Fewer "where is my order?" chats |
| Delivered | Thank-you and rating request | Measure satisfaction |
| Abandoned cart | Reminder with a checkout link | Recover lost sales |
If a COD customer does not reply within the time you set, the order moves to a call list in the auto-dialer so an agent confirms before you pay for shipping. Replies to any alert reach your shared inbox, and a chatbot can answer order status and return-policy questions.
Connection options
- Official WhatsApp API: approved templates, unlimited agents, interactive buttons. The right choice for daily orders.
- QR-linked number: fine for a very small store, not for large automated volumes or campaigns.
- Manual replies from a phone: no automation or reports.
Steps with Klamna
- Activate the WhatsApp API on your store number.
- Connect Salla, Zid or Shopify from store settings.
- Choose which events send messages.
- Write and approve templates in your store's tone.
- Set the COD waiting time and responsible agents.
- Place a test order, go live and review results in week one.
Ready-to-use message examples
- Order confirmation: "Hi {name}, we received order {number} for {amount}. We will let you know as soon as it ships."
- COD confirmation: "Hi {name}, order {number} is ready to ship with cash on delivery. Confirm?" with Confirm / Cancel buttons.
- Shipped: "Order {number} is on its way. Track it here: {link}."
- Abandoned cart: "{name}, you left {product} in your cart. Complete your order here: {link}."
Templates must be approved by Meta first; variables are filled from order data.
Mistakes that get stores blocked
- Daily offers to everyone without opt-in.
- Several abandoned-cart reminders to the same person.
- Long messages without buttons.
- Not answering customers who reply.
Example: how it works in a real store
Example: a perfume store on Salla with mostly COD orders and two service agents. Before the integration an agent called every order manually from a personal phone. After it:
- The customer orders and instantly receives a confirmation with buttons.
- Most customers confirm with one tap and the order goes to shipping.
- Only those who do not reply in time appear in the agents' call list.
- Any question about the product or delivery opens a chat in the shared inbox for the next available agent.
Agents now handle the exceptions only; the system does the rest.
Measuring results
| Metric | What it shows | What to do |
|---|---|---|
| COD confirmation rate | Customers confirming from the message | Improve wording and timing |
| Refusal at the door | Orders returned after shipping | Compare before and after |
| Cart recovery | Carts completed after a reminder | Test reminder timing |
| First response time | How fast your team replies | Adjust shifts or enable the bot |
| Delivered / read receipts | Whether messages arrive and get read | Check number quality and templates |
Cost
WhatsApp & inbox is SAR 149/month incl. one user and one number (extra user SAR 59). The ready e-commerce bundle starts at SAR 449/month. Meta fees by category and usage. Prices in SAR, excluding VAT; yearly plans include two months free. See pricing and e-commerce solutions.
FAQ
Do I need a developer?
No. You connect from store settings and we help with API activation and templates.
Can I connect several stores?
Yes, on Salla, Zid or Shopify, each with its own settings.
Can I keep my current WhatsApp number?
Usually yes, after releasing it from the Business app. Old phone chats do not transfer.
Are order messages charged by Meta?
Yes, by template category under Meta's current pricing.
Does it work with Shopify too?
Yes: order alerts, COD confirmation, abandoned carts and call lists work the same way.
Want us to connect your store and set up the messages? Talk to us or see store integrations.