Makkah

Cloud PBX and WhatsApp API for Makkah companies

For Hajj and Umrah companies, hotels, travel agencies and transport: an inbox for pilgrim enquiries, a call center that handles Ramadan and Hajj peaks, and an IVR that routes by language.

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  • Season-ready
  • Multi-language menus
  • Remote onboarding
Licensed by CSTOfficially licensed by the CST
Meta verified partnerOfficial WhatsApp API and the green tick
Hosted in Saudi ArabiaYour data and calls stay in the Kingdom
Cybersecurity compliantWe meet the cybersecurity requirements for IT companies
Local partnersSTC, Mobily, GO, Alibaba Cloud
Features

Solutions for serving pilgrims

Hajj and Umrah companies

Enquiries and bookings from inside and outside the Kingdom on WhatsApp and calls.

Hotels and apartments

Reception, reservations and room service on cloud extensions.

Travel and transport

Confirm times and meeting points by WhatsApp.

IVR by language

A voice menu that starts with language choice and reaches the right agent.

Season peaks

Add seasonal staff, with queues and call-back so no call is lost.

Bot around the clock

Answers common questions at any hour and hands over when needed.

One inbox

Every pilgrim enquiry in one place

WhatsApp, Messenger, Instagram, Telegram and website chat in one inbox, routed by language or branch, with ready files (programmes, prices, instructions) sent in one click.

  • Routing by language or team
  • Canned replies and a files library
  • Post-chat satisfaction survey
Quick summary
  • Cloud PBX, call center and WhatsApp API for Hajj and Umrah companies, hotels and travel agencies in Makkah.
  • Ready for Ramadan and Hajj peaks: seasonal users, queues, call-back, a bot and a multi-language IVR.
  • Our office is in Riyadh; Makkah companies are served fully remotely, with 012 numbers as available from the carrier.

Serving pilgrims from the first message

Makkah businesses serve pilgrims from inside the Kingdom and abroad, in many languages, with sharp seasonal peaks. The shared inbox and call center handle questions before, during and after the trip from one place.

Sectors

  • Hajj and Umrah companies: the official WhatsApp API for a full team on one number, a files library for programmes and a chatbot for common questions.
  • Hotels: reception, reservations and room service on cloud extensions, with the IVR routing guests at peak times.
  • Travel and transport: WhatsApp confirmations of times and meeting points, template campaigns for groups and recorded calls with agents.

Ramadan and Hajj peaks

Add seasonal users and reduce them afterwards per your plan, start the IVR with a language choice using your own recordings, offer queue announcements and call-back, let the bot answer first and watch the live wallboard. Example: an Umrah company adds five users a month before Ramadan, records menus in Arabic, English and a third language, loads programmes into the files library and returns to its usual size after Eid.

Numbers, onboarding and pricing

Use an 012 landline, a 9200 number or 800, provided via licensed carriers as available. We have no Makkah branch; setup, testing and training are remote, ideally well before the season. The travel and Umrah bundle is SAR 549 per month, or the call center from SAR 90 per user per month plus WhatsApp and inbox at SAR 149, in SAR excluding VAT. See pricing.

Based in Makkah? Book an online demo before the season.

FAQ

Frequently asked

Do you have an office in Makkah?
Our only office is in Riyadh; we serve Makkah companies fully remotely with online meetings, remote setup and video training.
Can I add staff for Hajj season and reduce later?
Yes. Subscriptions are per user per month, so you add users for the season and reduce them afterwards per your plan.
Does the IVR support several languages?
Yes. Build a menu that starts with a language choice; each option plays recordings in that language and reaches agents who speak it. You upload recordings in any language you need.
Does WhatsApp work with pilgrims abroad?
Yes. The WhatsApp API serves customers from any country on your company number; Meta fees follow its pricing per country and category.
How much for an Umrah company?
The travel and Umrah bundle is SAR 549 per month, or build your own: call center from SAR 90 per user per month and WhatsApp and inbox from SAR 149 per month, in SAR excluding VAT.
Can I get an 012 landline?
Numbers are provided via licensed carriers as available; we review the options for Makkah with you.

Let customers reach you instantly

We set up a trial of the Klamna platform with your numbers and team, and show you how it organises calls and chats from day one.

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