Dammam & Khobar

Cloud PBX and WhatsApp API for the Eastern Province

For factories, contractors, logistics and maintenance firms in Dammam, Khobar, Dhahran and Jubail: field teams on the company number, SLA tickets and every call documented.

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  • Field teams
  • Tickets & SLA
  • Remote onboarding
Licensed by CSTOfficially licensed by the CST
Meta verified partnerOfficial WhatsApp API and the green tick
Hosted in Saudi ArabiaYour data and calls stay in the Kingdom
Cybersecurity compliantWe meet the cybersecurity requirements for IT companies
Local partnersSTC, Mobily, GO, Alibaba Cloud
Features

Solutions that fit Eastern Province work

Industry

One PBX for plant, office and warehouse, with paging and intercom.

Contracting and projects

Project managers call with the company number from site, all recorded.

Logistics

WhatsApp shipment updates and a contact centre for drivers and customers.

Maintenance and services

Fault reports become tickets with response times and escalations.

App for field teams

A mobile app that rings even when closed, with one-tap transfers.

013 or 9200 numbers

An Eastern Province landline or unified number, as available.

From report to close

Every report has an owner and a deadline

The customer calls or sends a WhatsApp message, an agent opens a ticket with priority and deadline, the system escalates if late, and the technician follows up from mobile.

  • SLA policies and business hours
  • Escalations and notifications
  • Call history on the ticket
Quick summary
  • Cloud PBX, call center and WhatsApp API for Dammam, Khobar, Dhahran and Jubail.
  • Built for industry, contracting, logistics and maintenance: field teams, SLA tickets and documented calls.
  • Our office is in Riyadh; Eastern Province companies are served remotely, with 013 numbers as available from the carrier.

Field work first

Many Eastern Province teams work on plants, project sites and the road. The cloud PBX rings the company number on engineers and technicians via the mobile app, and their calls to clients and suppliers are recorded.

Sectors

  • Multi-site: offices, workshops and project sites in Dammam, Jubail or Al-Ahsa become extensions on one cloud PBX, with free internal calls and extensions added or removed per project.
  • Industry: one PBX for office, plant and warehouse, with paging, intercom and calling permissions.
  • Contracting: recorded project calls for disputes over deliveries or variations, linked to the CRM.
  • Logistics: WhatsApp updates, a bot and a contact centre. See logistics.
  • Maintenance: reports become SLA tickets with escalations.

Peaks

Long summers mean bursts of AC and service calls, while Ramadan and project shutdowns change hours. Use priority queues, WhatsApp for reports with photos, seasonal users, rush-hour reports and call-back. Example: a Khobar AC maintenance firm opens a ticket per call, the nearest technician confirms by phone with the company number, the customer gets a WhatsApp update and late tickets alert the supervisor.

Numbers, onboarding and pricing

Use an 013 landline, a 9200 number or 800, provided via licensed carriers as available. Serving Bahrain too? WhatsApp works in the same inbox; see Bahrain. Setup, desk-phone configuration and training are remote. The call center starts at SAR 90 per user per month, WhatsApp and inbox at SAR 149 and the logistics bundle at SAR 699 per month, in SAR excluding VAT. See pricing.

Based in the Eastern Province? Book an online demo.

FAQ

Frequently asked

Do you have an office in Dammam or Khobar?
Our only office is in Riyadh; we serve Eastern Province companies remotely with online meetings, remote setup and video training.
Can I get an 013 landline?
Numbers are provided via licensed carriers as available; we review the Eastern Province options with you.
Does the app work at remote sites?
The app needs internet or mobile data; where coverage exists it works like the office, and where it is weak calls can be forwarded to a regular mobile.
How much is it in Dammam?
The call center starts at SAR 90 per user per month and the logistics bundle at SAR 699 per month, in SAR excluding VAT; calls and number fees depend on usage.
Can we serve customers in Bahrain too?
Yes. WhatsApp, chat and the bot work with customers in any country, and we also serve companies in Bahrain; phone numbers outside KSA depend on availability in each country.
Is there paging and intercom?
Yes. The cloud PBX supports group paging and intercom on team phones.

Let customers reach you instantly

We set up a trial of the Klamna platform with your numbers and team, and show you how it organises calls and chats from day one.

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