We provide complete cloud communication solutions for your business success
Etisalna Integrated Platform
Now you can connect all communication channels in one platform
TikTok · Messenger · Instagram · Telegram · WhatsApp QR
Cloud PBX
Answer customers from anywhere, track your team, never miss a call.
Save money on old PBX costs Easily scale your team without technicians Professional appearance from the first call Business continuity even without electricity
Basic
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10 Extensions
1 VoIP Trunk
Free Internal Calls
Limited Support
Most Popular
Professional
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20 Extensions
2 VoIP Trunks
International Calls
Advanced Dashboard
Priority Support
Enterprise
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50+ Extensions
Custom VoIP Trunks
Unlimited Calls
Dedicated Account Manager
99.9% Uptime
Cloud Contact Center
Complete solution for managing contact centers with exceptional customer service
Live reporting dashboard Detailed call reports Call recording Mobile app Agent performance management
Basic
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10 Agents
1 Queue
Basic Reports
Limited Support
Most Popular
Professional
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20 Agents
5 Queues
Advanced Reports
24/7 Support
CRM Integration
Enterprise
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50+ Agents
10 Queues
Advanced Dashboard
Dedicated Account Manager
Private Hosting
WhatsApp Business API
Instant communication with customers via advanced WhatsApp Business API
Connect social media channels in one platform WhatsApp, Instagram, Facebook & TikTok Smart auto-replies WhatsApp approved templates Customer engagement analytics
Basic
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500 messages/month
Basic Templates
Auto-replies
Limited Support
Most Popular
Professional
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5000 messages/month
Advanced Templates
Advanced Analytics
24/7 Support
CRM Integration
Enterprise
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Unlimited Messages
Custom Templates
Dedicated Account Manager
Custom API
Etisalna Integrated Platform
Integrated platform to manage all customer communication channels from one place
TikTok Messenger Instagram Telegram WhatsApp QR
Basic
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3 Channels
Unified Responses
Basic Reports
Limited Support
Most Popular
Professional
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5 Channels
Post Scheduling
Advanced Analytics
24/7 Support
Mention Monitoring
Enterprise
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All Channels
Smart Analytics
Dedicated Account Manager
Full Integration
Ticketing System
Complete system for managing technical support and customer service tickets
Create and track tickets Smart ticket distribution Performance reports Automated replies Email integration
Basic
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100 tickets/month
1 Channel
Basic Reports
Limited Support
Most Popular
Professional
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1000 tickets/month
3 Channels
Advanced Reports
Smart Automation
24/7 Support
Enterprise
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10000 tickets/month
Unlimited Channels
Advanced Dashboard
Dedicated Account Manager
Full Integration
AI ChatBot
AI-powered chatbot for 24/7 customer service
Instant 24/7 replies Arabic language understanding Continuous learning All channel integration Conversation analytics
Basic
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1000 conversations/month
Basic replies
Limited Support
Most Popular
Professional
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5000 conversations/month
Advanced language understanding
Custom training
Advanced analytics
24/7 Support
Enterprise
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Unlimited conversations
Custom AI
Dedicated Account Manager
Full Integration
Customer Service Outsourcing
Managing employee onboarding, training, and capacity development
Providing trained staff Continuous training Performance monitoring Capacity development Process management
Basic
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5 Agents
Basic Training
Monthly Reports
Limited Support
Most Popular
Professional
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15 Agents
Continuous Training
Supervision
Weekly Reports
24/7 Support
Enterprise
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30+ Agents
Advanced Training
Dedicated Team
Real-time Reports
Strategic Consulting
Coming Soon
AI Voice
AI-powered voice solutions to enhance customer experience