An agent that answers customers 24/7 — while you stay in control
An AI agent that understands customer questions on WhatsApp and other channels, answers from your company knowledge, books appointments and hands the chat to a person or team when needed. Any sensitive action waits for your approval.
- Answers from your knowledge
- Approval rules
- Human handover
AI that works with your team, not instead of it
Agents with different roles
One agent for sales, one for support, one for bookings — each with its own instructions, channels and hours.
Answers from your knowledge base
Upload your price lists, policies, FAQs and files, and the agent answers from them instead of making things up.
Books appointments
Checks availability, books and confirms with the customer, and sends a reminder before the appointment.
Approval rules
Choose which actions need a person's approval first, such as discounts, cancellations or data changes.
Handover to a person or team
When the customer asks for a person or the question is beyond the AI, the chat moves to the team with a full summary.
Budget and reports
Control the monthly AI budget and see how many chats were resolved and how many were handed over.
Actions on your systems (API)
Books, looks up and creates records in your systems, with an approval mode per action.
Instant replies in your customers' dialect
The AI agent understands Modern Standard Arabic, the Saudi dialect and English, and replies in your customers' style. It works on WhatsApp, Instagram, Messenger, Telegram and website chat, alongside your existing chatbot flows.
- Automatic summary of every chat
- Recognises the customer from the CRM
- Creates a lead or a ticket
Calls too: it listens, analyses and calls
The same AI on voice: a voice agent that speaks the Saudi dialect and answers calls, analysis of call recordings (transcript, summary and customer sentiment), and outbound AI follow-up calls for your campaigns with results logged.
- Saudi-dialect voice agent
- Recorded-call analysis
- Outbound follow-up calls for campaigns
It connects to your systems and gets it done
The AI agent does more than reply: it can book in your booking system, check order status, create a record or ticket and send call details to your system — on WhatsApp and on voice calls. Each action is automatic, needs approval or is off, and every request to your system is signed.
- Real bookings and lookups from your system
- Approval mode per action
- Requests signed with a secret key
Frequently asked
Can the AI give wrong information?
What are approval rules?
Can it book clinic appointments?
Does it speak the Saudi dialect?
Where does customer data go?
How much does an AI agent cost?
Can the AI agent book in my own system?
Do actions work on calls?
Let customers reach you instantly
We set up a trial of the Klamna platform with your numbers and team, and show you how it organises calls and chats from day one.