- An AI receptionist answers every call and message, understands what the customer wants, and either routes them to the right person or completes the request itself.
- Available in Klamna today: an AI voice agent that answers calls and speaks like us in the Saudi dialect, AI agents for WhatsApp and chat, appointment booking and actions in your own systems.
- Coming soon, the "AI Secretary": one AI for calls, WhatsApp, chats and e-mail that follows up, reports to you daily and lets you manage the system by chatting with it.
Picture your office at 2 p.m.: the phone rings, three new WhatsApp messages arrive, a customer e-mails about an appointment, and your receptionist is on another call. Every unanswered contact is a customer who may go elsewhere. That is the idea behind an AI receptionist: it never gets tired or busy, answers everyone at once, and knows when to finish a request itself and when to hand it to your team.
What does an AI receptionist do?
- Answers instantly, in and out of business hours.
- Understands natural requests ("I want to move my appointment") without "press 1" menus.
- Routes to the right person: sales, support, accounts or a named employee.
- Completes simple requests: bookings, branch hours, order status.
- Takes messages when the person asked for is busy, and delivers them.
A classic IVR is still useful for fixed paths, and many companies combine both.
What Klamna offers today
- AI voice agent: answers your number, speaks like us in the Saudi dialect, routes the caller to the right extension or queue, or books an appointment. Callers can ask for a person at any time.
- AI agents on WhatsApp, Instagram, Messenger and website chat, answering from your company knowledge with approval rules for sensitive actions; add as many as you need with any package.
- Appointments: checks availability, books, confirms and sends reminders.
- AI API actions: book or look up directly in your own systems, on chat and on calls.
- AI call analysis: transcripts, summaries and customer sentiment for recorded calls.
The AI Secretary: one step further
Coming soon to Klamna: the "AI Secretary" add-on brings all of this together in one secretary for the whole company. What we are preparing:
- One AI across calls, WhatsApp, chats and e-mail.
- Knows who is available, transfers to the right staff member, or takes a message and delivers it.
- Books appointments.
- Follow-up tasks by call, WhatsApp or e-mail, only within business hours.
- Rescues missed calls by calling the customer back.
- Takes over chats left waiting.
- Summarises staff calls into follow-up tasks.
- Monitors the system and sends the owner a daily report.
- Lets the owner manage the system by chatting with it, in the app or on WhatsApp with a PIN: it shows a plan, waits for your confirmation, and every change can be undone.
Details on the AI Secretary page. Klamna's AI features run on your company's own OpenAI key; see how to create an OpenAI API key.
Does it replace your receptionist?
The goal is not to replace your team but to never lose a customer. The AI handles repeated questions, bookings and out-of-hours replies, so your people can focus on customers who really need a person.
Frequently asked questions
When will the AI Secretary be available in Klamna?
The AI Secretary add-on is coming soon. Today you can already run the AI voice agent, AI agents on WhatsApp and appointment booking, and register your interest through the contact page.
Does the AI receptionist speak the Saudi dialect?
Yes, the voice agent speaks like us in the Saudi dialect and understands customers speaking naturally.
Can it transfer a call to a person?
Yes, to the right extension or queue, and callers can ask for a person at any time.
Where are calls and chats stored?
The platform and its data are hosted on servers inside the Kingdom.
Want an AI receptionist for your customers? Talk to us and our well-equipped team will set it up on your calls and WhatsApp, or sign up now, build your own package and see the price before you pay.